March 2015 | SunGard Public Sector
Wednesday, March 25, 2015

Although it has a population of just over 28,000, Wyoming County, Pennsylvania covers a large geographic footprint of around 450 square miles. From a law enforcement perspective, this can create a challenge for officers who are needed to respond to a scene as quickly and efficiently as possible. The traditional radio-based dispatch model is certainly reliable, but it is not the most effective and efficient way to provide accurate information to officers in real time and allocate vital public safety resources. “The answer to staying ahead was technology,” said Jeff Porter, director of Wyoming County 911.

To get ahead of the curve, Wyoming County 911 upgraded to SunGard Public Sector’s Computer Aided Dispatch (CAD) system in June 2014. The CAD module offers law enforcement communications centers a reliable solution that can dispatch and track patrol, fire and medical unit calls to pinpointed geographic locations.

Jeff’s communications team recognized just how reliable the system was on the first day it was active, when an EMS call came through. “We received a call and were able to dispatch to an incident quicker and more efficiently than before,” Jeff said. Thanks to the CAD system’s precise, embedded GPS, the first responder knew exactly where the incident had taken place – down to the right side of the street. SunGard’s CAD system is smart, too, providing unit recommendations to dispatch, supporting external data searches from a range of sources, and monitoring all alerts across the system.

“In my 10 years with Wyoming County 911 we’ve had four CAD systems, and SunGard’s is by far the most advanced and user-friendly,” Jeff noted. “When we first announced that we were investing in SunGard’s CAD, everyone on our team was happy, and we couldn’t wait for the system to come live.”

Since implementing SunGard’s CAD solution, Wyoming County has experienced decreased response times and increased efficiency for dispatch. As the county looks to expand the relationship with SunGard, Jeff expects to build out the CAD system and look into SunGard’s RMS and mobile offerings for public safety.

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