January 2016 | SunGard Public Sector
Friday, January 22, 2016

_DSC0348The University of California, Los Angeles (UCLA) Police Department is one of the country’s largest and most respected universities, serving a population of more than 70,000 students, staff, faculty, and visitors. The department manages both a 24-hour hotline, as well as a 911 dispatch center, which combined field nearly 80,000 calls a year, 8,000 of which are 911 calls. As such, the UCLA Police Department is required to prepare numerous reports – from the federally-mandated Annual Campus Security Report on overall crime statistics, to reports for school administrators and the FBI. These reports can create a tremendous strain on the agency’s limited staff and resources, and can detract from the primary job these officers have to keep students, professors, and administrators safe.

When the opportunity came to upgrade the UCLA Police Department’s CAD and Records Management (RMS) systems, Lieutenant Scott Scheffler looked for systems that could help solve issues with reporting. The new system also needed to be compliant with both university policies, as well as FBI policies, since the UCLA Police Department receives criminal history through the National Crime Information Center (NCIC). SunGard was one of the few vendors that offered a solution that was compliant across the board.

“One thing that stands out with (ONESolution) is the level of integration in the report writing system, which pulls together data from RMS, Mobile Field Reporting, Mobile Computing, etc. and generates a master file of all information related to a case,” said Scheffler. “Other, more segmented systems can lead to things getting lost or misfiled, but SunGard’s system allows us to pull up all information together and get a full picture of whatever it is we’re trying to look at without going through multiple systems.”

CAD and RMS are available through the ONESolution product line, which provides fully interoperable communications and record keeping systems for police departments of all sizes. With ONESolution, officers are able to create and look up reports from the field, which saves significant time. “It has saved paper and time spent entering data, overall it’s a much more efficient (system) than what we had before,” said Scheffler. The UCLA Police Department has also been able to implement automatic reporting that visually displays crime trends over 1 year, 5 year, and 10 year timeframes. “The resulting statistical analysis provides us with endless opportunities, based on all the information that’s available in the database,” Scheffler adds.

Department personnel have been very receptive to the implementation of ONESolution, including officers who worked with the older software for many years. “We have a couple of officers who have been here many, many years that absolutely love it. They really appreciate the ability to use mobile computing and mobile field reporting, which saves them time,” said Lieutenant Scheffler.

“The officers have adapted to the new system rather quickly and easily,” said Jim Herren, Police Chief, UCLA Police Department. “SunGard was quite helpful in transitioning to the new system, which has given us many more functionalities and capabilities.”

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