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More than 700 attendees gathered last week in sunny Las Vegas for SUGA 2016! CEO Mike Borman kicked off SunGard Public Sector Users’ Group Association’s (SUGA) annual education event, sharing a bit about the company’s continued investments in resources, products, and overall growth strategies. Borman stated, “Our customers are part of a thriving enterprise that is delivering new technologies and innovation to the industry.”
Highlights from the networking and training opportunities that dominated the event-filled week included:
As always, SUGA delivered opportunities for productive and meaningful interaction between customers and SunGard Public Sector staff, resulting in great conversations about the future of our products.
Interested in attending next year? The SUGA 2017 International Training Event takes place at the Gaylord Opryland Resort & Convention Center in Nashville, June 19-23, 2017.
By Kevin Lafeber, Vice President and General Manager, Public Safety & Justice
Today marks the end of our annual SunGard Public Sector Users’ Group Association International Conference in Las Vegas. We’d like to thank the more than 700 attendees who joined us for International SUGA 2016 in Las Vegas; your participation helps to make this event a success every year.
As in previous years, we used SUGA 2016 to announce the winners of the Envision Awards, which commemorate the most unique, creative, and innovative deployments of SunGard Public Sector technology by our customers. We’d also like to thank all of the 2016 SUGA Envision Award competitors for submitting their projects and/or initiatives for consideration.
This year, we are happy to congratulate the 2016 SUGA Envision Award winners, Lilin Lo of the City of Naperville (IL) and Cindy Cevallos of Boca Raton Police Services (FL)!
Lilin Lo and the City of Naperville won the Software Impact Award for its Naperville Smart Grid Initiative (NSGI), an investment in the City-owned utility that will modernize the electric grid using the latest digital technology to increase reliability, reduce operating costs, improve efficiency and reduce waste. In order to meet the requirements of the NSGI several new systems and business processes were put into place, allowing the city to automate smart meter billing, simplify information processing and simplify data between software with SunGard Public Sector and third parties. The City of Naperville estimates it will save more than $375,000 thanks to the Naperville Smart Grid Initiative.
Cindy Cevallos and Boca Raton, FL won the Innovative Community Award for being the first in the state to implement Automated Secure Alarm Protocol (ASAP). Alarms are Boca Raton’s second most common call for service behind medical calls and last year, they received more than 7,500 calls for service from alarm companies. This year, Boca Raton implemented ASAP, which serves as an automated connection between alarm monitoring companies and 9-1-1 dispatch centers. ASAP has reduced the load on call centers by eliminating the need for dispatch center staff to take calls from alarm companies. In fact, since March 1, there’s been a 33 percent reduction in calls being taken by dispatch staff, since those calls have instead been routed through ASAP. As a result, alarm users are seeing decreased processing and response time with a greater likelihood for law enforcement apprehensions and fires more quickly extinguished.
We look forward to seeing what exciting and innovative ideas next year brings! Congrats again to all our other customers on their submissions this year.
Stay tuned for more updates from SUGA in another post next week!
Local governments, public safety and justice agencies, non-profit organizations, and the citizens they serve can envision the future happening today with SunGard Public Sector.