August 2016 | SunGard Public Sector
Thursday, August 18, 2016

Just like in any job, training is incredibly important for junior police officers to ensure they are fully-equipped and ready to serve their constituents as they have sworn to do. That said, the traditional paper-based system for training officers is becoming archaic in our digital age. Evaluations are still hand-written each day and placed in a binder, often three to four inches thick. It’s an incredibly tedious process, one that requires trainers to spend an average of an hour of overtime each day, either before or after their regular shift, to log field notes from their day with trainees. No doubt certain details get left out, as it’s hard to remember after a long day in the field. And trainees have no easy way to see where they stand in their evaluations. That’s why SunGard Public Sector is now offering a new, digital solution – SunGard Field Training Online (FTO).


With FTO, sheets of paper have been replaced by iPads allowing field training officers to add detailed notes in real-time, rather than having to wait until the end of the day to write down their observations from the field. At the same time, officers back at the station can log in from a desktop and view the notes as they are inputted from the field – an incredible timesaver providing a marked improvement over standard, paper-based systems. Because it serves as a repository for daily reports, FTO provides tremendous insight and shows trends that weren’t available with traditional, paper-based systems. With FTO, training administrators can easily see trainee scores and progress over time, all displayed within the program, giving a more accurate, up-to-date view of current trainees’ progress against any number of the core competencies.

FTO is a highly-flexible product allowing an agency to create training programs not only for law enforcement officers – using the San Jose model – but for other, similar uses of the model, such as training communications personnel (dispatchers) or corrections officers. The best part is that FTO works directly with a department’s existing Computer Aided Dispatch (CAD) and Records Management System (RMS), saving time and money while providing true interoperability.

La Porte, TX Police Department, whose 75 officers serve more than 34,000 constituents, is one of the first customers to use FTO. Lieutenant Matt Daeumer, a veteran of the La Porte PD, is no stranger to the amount of time and effort it takes to log paperwork that supports field training exercises. “FTO is head and shoulders above the old, paper-based system,” says Lt. Daeumer. “The officers absolutely love it.” With FTO, training officers need not spend a full hour at the beginning or end of a shift to write in evaluations. “That’s a lot of time my staff has back for every trainee,” Daeumer adds.

An online-based system means program administrators can make changes on the fly; if an officer is sick, a trainee can be quickly and easily re-assigned to a new trainer with the click of a button. Additionally, FTO allows for administrator levels providing the ability to assign editing rights and viewing rights and adjusting to give different levels of information to officers in different roles.

“Trainees have a better idea where they’re at and what they need to do to get to where they need to be in a training,” Daeumer says, in reference to FTO’s capabilities of allowing each user to log in and see data, which can be customized on their individual role. Lastly, administrators can see what reports are approved, waiting on approval, or rejected – a much easier process to manage than rifling through paper reports.

Click to download the complete case study, or check out the video below.

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Thursday, August 18, 2016

ONESolution Computer Aided Dispatch (CAD) from SunGard Public Sector connects emergency responders and dispatch personnel to life-saving information. However, before it’s deployed in the field, the software must be load tested to ensure it holds up to real-world demands and real-world users. The process helps to establish baseline metrics, such as checking for load, volume, and scalability, while identifying bottlenecks and applying fixes for improvement. Load testing is commonly used, but particularly crucial, in producing simulations that mirror real life incidents – often high pressure situations, when lives are at stake.

SunGard Public Sector recently enlisted the help of Microsoft to load test the capacity of its ONESolution CAD at large-scale implementations for Tier 1 agencies across the country. Over the course of two weeks of load testing at a Microsoft lab, the SunGard Public Sector team was pleased to see that ONESolution CAD successfully processed 1,000 calls per hour, with all the measured transactions executing subsecond. This load test included 200 CAD workstations and simulated over 5,000 mobiles. Additionally, most of the transactions like E911, arrive, at hospital, reset watchdog timer, and clearing durations were all processed in under ½ a second.

In short, ONESolution CAD met or exceeded the Performance Acceptance Criteria (PAC) as defined by the test plan, proving the software, already widely used in agencies across the United States, is more than capable of handling the demands of major cities and counties.

With 30 years’ experience providing software solutions to PSAPs, SunGard Public Sector understands that the most important aspect of a CAD system is its reliability and performance. The standards set at the Microsoft lab continues in the SunGard environment with the testing of each new release of ONESolution CAD, using the same scenarios and measurements that exceed the demands of large agencies.

We know that software reliability is paramount to our public safety customers and it is also of utmost importance to SunGard Public Sector.

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Tuesday, August 2, 2016

The results of the 14th Annual Digital Counties Survey are in, and we’re thrilled to report that more than 15 SunGard Public Sector customers are represented out of the 55 counties recognized by the Center for Digital Government in this year’s survey! These counties were selected for their ability to “understand technology’s value, empower their tech leaders, and implement new ideas to make life better for those who live and work there.” According to the survey, “[The] counties that are most effective at delivering technology-based solutions are also ones that are ready to cooperate with others, both internally and with the public, and are also flexible and thoughtful enough to recognize the value in taking measured risk in search of better outcomes.”

Image courtesy of Government Technology

Image courtesy of Government Technology

A list of project areas where organizations expect to spend the most time and energy in 2016 include: cybersecurity, open government, citizen engagement, business intelligence and analytics, and business process automation, among others. Much of these project areas are addressed by SunGard Public Sector solutions, such as NaviLine, PLUS, ONESolution and TRAKiT, used by the more than 15 customers who made the list of the top 55 counties.

For a recent example of open government and citizen engagement, check out our case study about John’s Creek’s new police open data tool, powered by SunGard Public Sector’s new Public Connect solution.

Congratulations to all the winners, and our customers! For more information on the 14th Annual Digital Counties Survey, click here.

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