September 2016 | SunGard Public Sector
Wednesday, September 28, 2016

SunGard Public Sector, a Platinum Sponsor at this year’s International Association of Chiefs of Police (IACP) conference held in San Diego, CA, is hosting a panel discussion on Saturday, October 15 from 2:00 – 3:00 PM in Room 6A.  The panel will discuss how data analysis has played a major role in the highly successful High Point Model, now recognized by the DOJ’s Office of Violence Against Women.

Law enforcement is on the front lines of domestic violence. The City of High Point, North Carolina recognized this and figured out a way, through collaboration of many organizations, to implement policies and procedures that hold offenders accountable. In order to address the domestic violence problem, officials needed to get an accurate portrayal of what was happening behind closed doors in their city.

According to Big Mountain Data, domestic violence rears its ugly head every day in the U.S. where at least three people are murdered at the hands of someone they know intimately. On average, domestic violence homicides constitute at least one third of all murders in the U.S. every year. It’s one of the most predictable crimes that law enforcement confronts on an annual basis. Officers new to the force start to see patterns emerging immediately after they begin their careers. It’s for this reason, that Big Mountain Data worked with SunGard Public Sector and law enforcement in High Point, NC to demonstrate how the data they already have in their Records Management System (RMS) and Computer Aided Dispatch (CAD) systems could reveal the answers they needed.

The Police Department in High Point implemented a progressive offender-focused deterrence program that has significantly reduced the numbers of violent crimes associated with domestic violence. Using data mining, law enforcement experts were able to fuel social change. This resulted in one of the most successful case studies in the United States. High Point was able to reduce domestic violence recidivism and virtually eliminate domestic violence homicides within their city.

There is a movie being produced by The Documentary Group entitled “High Point Ten-Seventy-Nine: The Best Way to Keep Her Safe is to Make Him Stop”. It is a feature length film that tells the story of High Point’s groundbreaking fight against domestic violence.

The panel at the IACP conference will be introduced and hosted by our COO, Kevin Lafeber. Participating in the panel will be Marty Sumner, retired High Point Chief; Ken Shultz, current High Point Police Chief; Judy Brenner, High Point Crime Analyst; Mark Sink, Lexington, NC Police Chief; Sgt. Rhett Cady, and Hollywood, FL.

This session, held at the IACP convention in San Diego, CA on Saturday, October 15 from 2 p.m. – 3 p.m. will fill up fast, so reserve your spot today. Look for it in the conference education schedule titled:

How Technology Can Fuel Social Change: Mining Domestic Violence Data in High Point, NC

Learn how a nationally renowned team of law enforcement experts used a data-driven approach to inform strategy – resulting in one of the most successful U.S. case studies on reducing domestic violence recidivism and nearly eliminating homicides.


Wednesday, September 21, 2016

The City of North Port, Florida is a leader in using technology to improve organizational efficiency and transparency. A long-time NaviLine QRep customer, the City began exploring different reporting options when they learned of IBM’s withdrawal of Cognos 7 support by April 2018. Additionally, North Port IT Manager, Jeff Kasson, recognized that moving to a newer reporting platform would increase the department’s overall efficiency and decrease the amount of time it took to create and distribute reports.

“We wanted a modernized interface that would allow us to create dashboards with improved functionality. Over time, all of our reporting functions had rolled back into the IT department, and we wanted a solution that was easily accessible and usable for all employees,” said Kasson. So he decided it was time to begin the migration to SunGard Public Sector Analytics, powered by Cognos 10.

In addition to the software, SunGard Public Sector delivered a migration path that allowed North Port to experience the powerful business intelligence tools available in today’s market, while maintaining normal QRep operations. The training program was designed to successfully transition existing reports while teaching the City’s staff how to use the new program. As a result, there was no down time while making the switch.

Kasson found the new software far easier to manage and secure through Windows Active Directory. “Adding new users and configuring their access levels is much simpler today with Analytics. The data sources are better segmented, and the security options are much more robust,” he said. “We also like that the system can use data from other sources.”

“Analytics provides multiple levels of security, allowing administrators to create role-based access, and group data into separate catalogs, such as human resources and finance, so data is now better protected and grouped together more efficiently. With Analytics, the Utilities staff doesn’t have access to the HR and Payroll catalogs, and vice versa. New users are easier to set up and the process is quicker too,” added Kasson.

As part of AnalyticsNOW, end users participated in a series of training sessions. Employees learned the basic features and functions of Analytics based on the level of reporting complexity they needed. From the average end users who perform basic reporting functions to more advanced business and professional authorship levels, specific training was provided that catered to each employee’s specific skill level and need.

After that, a week-long workshop was held where employees could work one-on-one with trainers and get specific questions answered. During these sessions, employees were given the opportunity to convert previous reports within the QRep system into the new Analytics format. From email address changes to checks and building permits issued, North Port previously relied on various types of reports from different departments to effectively serve its constituents. However, end users had limited access and lacked the ability to create reports. “Our finance person was running seven different reports for departments at the end of the month. Now each department is running their own reports,” said Kasson.

“One of the biggest features we love about the new system is the web-based nature of Analytics. All our users need is access to a web browser and the appropriate security credentials to access any report, at any time. This eliminates the need for a special set of software or having to switch machines,” said Wade Gore, Applications Development Manager for North Port.

North Port employees have been extremely happy with the switch to Analytics. “They’re excited about the opportunity to create their own reports, instead of having to wait on the IT department. Users find it powerful and easy to use. They can render their own reports in their preferred format—whether it is Microsoft Excel or HTML,”
said Kasson.

North Port sees the potential of SunGard Public Sector Analytics to realize immediate organizational efficiency with reporting, and to also improve long-term strategic success. “One of the things I wanted to do was to help our organization become more data-driven in our decision making. Analytics gave us the ability, with its dashboard feature, to directly link to the data sources of our departments’ KPIs. This has made data more meaningful and lets us use a real-time representation of our progress on the City’s strategic plan. Plus, it has added to our transparency to the community, which really is the future,” said Kasson.

Kasson recommends other organizations consider the migration to Analytics. “It is a large task initially, but once you get a basic understanding of the platform, it is far superior to the old way of doing things. The amount of effort put into the transition is worth it when you see the cost savings in time saved with administration and report creation,” he said.
“There is so much more you can do with this new system. It really is a no brainer for any organization that chooses to upgrade,” added Gore.

Click to download the complete case study.


Wednesday, September 21, 2016

gpcropSunGard Public Sector announced today the newest member of its Gold Star Customer Award Program. Grand Prairie, Texas Mayor, Ron Jenson, and City Manager, Tom Hart will be on hand as Chief Steve Dye accepts the award today at 6:00 p.m. at Grand Prairie City Hall.

The City of Grand Prairie, Texas has over 1,200 employees, and serves a population of approximately 185,000. The City is running both Public Administration and Public Safety and Justice software from SunGard Public Sector. Chief Dye oversees the Computer Aided Dispatch (CAD), Record Management System (RMS), and Mobile software solutions.

The Gold Star Customer Program is a mutually rewarding partnership. Customers gain visibility and positive exposure in the industry for their organization, plus obtain the ability to become beta/early adopter testers. This is a privilege which impacts the future of software updates.

“We are very excited to have Grand Prairie, Texas join our elite list of Gold Star Customers,” said Mike Borman, Chief Executive Officer of SunGard Public Sector. “They have been valued members of our community for a long time and we are honored to recognize them as one of our distinguished customers.”

“It is an honor to be chosen by SunGard Public Sector as a Gold Star Customer,” said Grand Prairie Chief of Police, Steve Dye. “We are proud knowing that we are one of only four customers to achieve this status and look forward to a continued high level of collaboration with SunGard in facilitating technology for our police and fire departments that results in increased effectiveness and efficiency in the delivery of public safety services to our citizens.”


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