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Our Customer Commitment

SunGard Public Sector’s commitment to our customers continues to grow beyond the initial installation of our products. With our world-class support, included upgrades, and your own personal client success specialist, you are investing in a lasting partnership.

 

Customer Support Journey

Our support team navigates product updates and support questions, ensuring your investment stays on the cutting edge of industry trends with dedicated support and development teams.

  • U.S.-based technical support call centers (7 a.m. to 6 p.m. local time)
  • Alerts for recurring issues
  • Minimally impactful updates

Customer Connect Portal

The Customer Connect Web Portal is your gateway for 24/7 help and support of your SunGard Public Sector software solution. The portal offers a robust Knowledge Base source to answer questions about technical solutions and specialized business needs. With an easy-to-use search function, it’s an efficient way to locate previously addressed Help Desk question. Our Customer Connect Portal creates a uniquely collaborative environment through real-time support communications.

Client Success Executive

An integral part of your SunGard Public Sector experience is the relationship you develop with your Client Success Executive (CSE). Offering relevant, benefit-driven solutions to enhance your software, a CSE focuses on helping your organization achieve its goals. Your dedicated CSE acts as your single point of contact, effectively streamlining all nontechnical support related communications.

SUGA Membership

SunGard Public Sector Users’ Group Association, Inc. (SUGA) forges lasting relationships between SunGard Public Sector customers and executives. Encouraging collaboration and the open exchange of ideas and resources, SUGA helps SunGard Public Sector customers drive software updates and efficiencies. For more information, please visit SUGAinc.org.

Navigating Upgrades and Enhancements

Throughout the life of your maintenance agreement, you will work closely with a SunGard Public Sector CSE to guarantee the smoothest installation and training experience possible

Continuing Education Opportunities

Continuing Education supplements existing user knowledge, while refining your understanding of SunGard Public Sector’s software suites. We are here to help your organization succeed. Our low cost continual training programs help identify areas for growth and optimize efficiency. SunGard’s Continual Education training programs effortlessly transition your employees from the initial implementation phase into daily users. Training opportunities can be delivered onsite, at regional locations, during conferences or online.

Local governments, public safety and justice agencies, non-profit organizations, and the citizens they serve can envision the future happening today with SunGard Public Sector.

Free Webinars

  • Close up image of a mouse representing ONESolution Human Resources and Payroll webinar
  • Picture of a globe representing ONESolution Community webinar
  • Bar graph representing ONESolution Finance webinar

Latest Tweets

@Agent_Analytics Hi Mark, couldn't reply to DM for some reason. Check out our LinkedIn page: bit.ly/linkedin-sps See you there!

About 3 days ago

Customer Quotes

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