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ONESolution Work Management is a Customer Relationship Management (CRM) system that provides a complete overview of all workplace activities, helping local governments improve community relations through an efficient tracking system. With ONESolution Work Management your employees and managers can record, route and respond to virtually any request for service.
The customer relationship management software streamlines workflow by automatically assigning new requests for service and notifying the appropriate staff, helping both team members and management understand and organize their work.
The Work Management/311 suite includes the following applications:
Local governments, public safety and justice agencies, non-profit organizations, and the citizens they serve can envision the future happening today with SunGard Public Sector.