ONESolution Work Management Software | SunGard Public Sector

ONESolution

Public Safety & Justice

Public Administration

Work Management/311

  • Screen grab from ONESolution Work Management's Request Wizard module.
    Screen grab from ONESolution Work Management's Request Wizard module.
  • Screen shot from ONESolution Work Management's Asset Management module.
    Screen shot from ONESolution Work Management's Asset Management module.
  • Screen shot from ONESolution Work Management's Scheduling Tool.
    Screen shot from ONESolution Work Management's Scheduling Tool.
  • Snapshot from ONESolution Work Management's Mapping screen.
    Snapshot from ONESolution Work Management's Mapping screen.
  • Screen shot of ONESolution Work Management's Task Maintenance module.
    Screen shot of ONESolution Work Management's Task Maintenance module.

ONESolution Work Management is a Customer Relationship Management (CRM) system that provides a complete overview of all workplace activities, helping local governments improve community relations through an efficient tracking system. With ONESolution Work Management your employees and managers can record, route and respond to virtually any request for service.

The customer relationship management software streamlines workflow by automatically assigning new requests for service and notifying the appropriate staff, helping both team members and management understand and organize their work.

The Work Management/311 suite includes the following applications:

  • Customer Relationship Management
  • Asset Maintenance
  • Computerized Maintenance Management System (CMMS):
    • Work Orders
    • Task Management
    • Fleet Management

Benefits

  • Supports a single, universal citizen login across all hosted modules
  • Accepts credit cards, signature debit cards and electronic check payments
  • Utilizes the One-Point Payment Service, eliminating the need to locally store credit card data

Features

  • Employee access to self-service modules
  • Integrates with all SunGard Public Sector eGovernment applications
  • Supports municipal Twitter history and display

Local governments, public safety and justice agencies, non-profit organizations, and the citizens they serve can envision the future happening today with SunGard Public Sector.

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