SunGard Public Sector and Microsoft Successfully Load Test ONESolution CAD

Thursday, August 18, 2016

SunGard Public Sector and Microsoft Successfully Load Test ONESolution CAD

ONESolution Computer Aided Dispatch (CAD) from SunGard Public Sector connects emergency responders and dispatch personnel to life-saving information. However, before it’s deployed in the field, the software must be load tested to ensure it holds up to real-world demands and real-world users. The process helps to establish baseline metrics, such as checking for load, volume, and scalability, while identifying bottlenecks and applying fixes for improvement. Load testing is commonly used, but particularly crucial, in producing simulations that mirror real life incidents – often high pressure situations, when lives are at stake.

SunGard Public Sector recently enlisted the help of Microsoft to load test the capacity of its ONESolution CAD at large-scale implementations for Tier 1 agencies across the country. Over the course of two weeks of load testing at a Microsoft lab, the SunGard Public Sector team was pleased to see that ONESolution CAD successfully processed 1,000 calls per hour, with all the measured transactions executing subsecond. This load test included 200 CAD workstations and simulated over 5,000 mobiles. Additionally, most of the transactions like E911, arrive, at hospital, reset watchdog timer, and clearing durations were all processed in under ½ a second.

In short, ONESolution CAD met or exceeded the Performance Acceptance Criteria (PAC) as defined by the test plan, proving the software, already widely used in agencies across the United States, is more than capable of handling the demands of major cities and counties.

With 30 years’ experience providing software solutions to PSAPs, SunGard Public Sector understands that the most important aspect of a CAD system is its reliability and performance. The standards set at the Microsoft lab continues in the SunGard environment with the testing of each new release of ONESolution CAD, using the same scenarios and measurements that exceed the demands of large agencies.

We know that software reliability is paramount to our public safety customers and it is also of utmost importance to SunGard Public Sector.

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