CAD Archives | SunGard Public Sector
Thursday, August 18, 2016

Just like in any job, training is incredibly important for junior police officers to ensure they are fully-equipped and ready to serve their constituents as they have sworn to do. That said, the traditional paper-based system for training officers is becoming archaic in our digital age. Evaluations are still hand-written each day and placed in a binder, often three to four inches thick. It’s an incredibly tedious process, one that requires trainers to spend an average of an hour of overtime each day, either before or after their regular shift, to log field notes from their day with trainees. No doubt certain details get left out, as it’s hard to remember after a long day in the field. And trainees have no easy way to see where they stand in their evaluations. That’s why SunGard Public Sector is now offering a new, digital solution – SunGard Field Training Online (FTO).

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With FTO, sheets of paper have been replaced by iPads allowing field training officers to add detailed notes in real-time, rather than having to wait until the end of the day to write down their observations from the field. At the same time, officers back at the station can log in from a desktop and view the notes as they are inputted from the field – an incredible timesaver providing a marked improvement over standard, paper-based systems. Because it serves as a repository for daily reports, FTO provides tremendous insight and shows trends that weren’t available with traditional, paper-based systems. With FTO, training administrators can easily see trainee scores and progress over time, all displayed within the program, giving a more accurate, up-to-date view of current trainees’ progress against any number of the core competencies.

FTO is a highly-flexible product allowing an agency to create training programs not only for law enforcement officers – using the San Jose model – but for other, similar uses of the model, such as training communications personnel (dispatchers) or corrections officers. The best part is that FTO works directly with a department’s existing Computer Aided Dispatch (CAD) and Records Management System (RMS), saving time and money while providing true interoperability.

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La Porte, TX Police Department, whose 75 officers serve more than 34,000 constituents, is one of the first customers to use FTO. Lieutenant Matt Daeumer, a veteran of the La Porte PD, is no stranger to the amount of time and effort it takes to log paperwork that supports field training exercises. “FTO is head and shoulders above the old, paper-based system,” says Lt. Daeumer. “The officers absolutely love it.” With FTO, training officers need not spend a full hour at the beginning or end of a shift to write in evaluations. “That’s a lot of time my staff has back for every trainee,” Daeumer adds.

An online-based system means program administrators can make changes on the fly; if an officer is sick, a trainee can be quickly and easily re-assigned to a new trainer with the click of a button. Additionally, FTO allows for administrator levels providing the ability to assign editing rights and viewing rights and adjusting to give different levels of information to officers in different roles.

“Trainees have a better idea where they’re at and what they need to do to get to where they need to be in a training,” Daeumer says, in reference to FTO’s capabilities of allowing each user to log in and see data, which can be customized on their individual role. Lastly, administrators can see what reports are approved, waiting on approval, or rejected – a much easier process to manage than rifling through paper reports.

Click to download the complete case study, or check out the video below.

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Thursday, August 18, 2016

ONESolution Computer Aided Dispatch (CAD) from SunGard Public Sector connects emergency responders and dispatch personnel to life-saving information. However, before it’s deployed in the field, the software must be load tested to ensure it holds up to real-world demands and real-world users. The process helps to establish baseline metrics, such as checking for load, volume, and scalability, while identifying bottlenecks and applying fixes for improvement. Load testing is commonly used, but particularly crucial, in producing simulations that mirror real life incidents – often high pressure situations, when lives are at stake.

SunGard Public Sector recently enlisted the help of Microsoft to load test the capacity of its ONESolution CAD at large-scale implementations for Tier 1 agencies across the country. Over the course of two weeks of load testing at a Microsoft lab, the SunGard Public Sector team was pleased to see that ONESolution CAD successfully processed 1,000 calls per hour, with all the measured transactions executing subsecond. This load test included 200 CAD workstations and simulated over 5,000 mobiles. Additionally, most of the transactions like E911, arrive, at hospital, reset watchdog timer, and clearing durations were all processed in under ½ a second.

In short, ONESolution CAD met or exceeded the Performance Acceptance Criteria (PAC) as defined by the test plan, proving the software, already widely used in agencies across the United States, is more than capable of handling the demands of major cities and counties.

With 30 years’ experience providing software solutions to PSAPs, SunGard Public Sector understands that the most important aspect of a CAD system is its reliability and performance. The standards set at the Microsoft lab continues in the SunGard environment with the testing of each new release of ONESolution CAD, using the same scenarios and measurements that exceed the demands of large agencies.

We know that software reliability is paramount to our public safety customers and it is also of utmost importance to SunGard Public Sector.

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Monday, March 14, 2016

It’s late at night and a local 9-1-1 dispatcher receives a call from an alarm company to report a burglary in progress in a local home. The dispatcher enters the details into the computer-aided dispatch (CAD) system, which sends a team of officers to the address to apprehend the suspect. When the officers arrive at the house, something doesn’t look right; there’s no activity to be seen in the house. The house in question is in a rural part of town, so the front door is unlocked and the officers decide to draw their weapons and enter the residence. The only problem is, they are at the wrong location; the dispatcher had mistakenly input the address incorrectly in the CAD system! Imagine the embarrassment for that local law enforcement agency as they had to explain to the frightened homeowner they were simply at the wrong address. Imagine how that scenario could have been much, much worse had the homeowner been armed and reacted out of fear.

IMG_7704(Hi Res)This isn’t just a hypothetical… it’s a situation that has occurred repeatedly in recent years. 9-1-1 calls, even from alarm companies, are susceptible to human error. That’s why in 2005, the Association of Public-Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) partnered to develop the Automated Secure Alarm Protocol (ASAP).
ASAP was developed to provide a standardized data exchange for the electronically transmitted alarm information between an alarm monitoring company and a 9-1-1 dispatcher. In locales that have implemented ASAP, alarm operators know if there’s an ASAP-participating agency. And with a few keystrokes on the alarm operator’s console, all of the data about the alarm event and the alarm system, i.e., alarm type, location, trigger points, permit information, is shared with the 9-1-1 center’s CAD system. The entire alert takes fewer than five seconds. Thus, the telephone calls between the alarm companies and local public safety answering points (PSAPs) is completely removed. Additionally, because the data shared from alarm companies to PSAPs is standardized and automated, it is the most accurate information in a PSAP’s CAD system.

The first ASAP CAD interface was written by Bill Hobgood, a project manager on the public safety team for the City of Richmond, VA’s IT Department. “I was invited to an APCO conference in 2004 to talk about ways we could eliminate the millions of phone calls from alarm companies to PSAPs. Terry Hall, Director of the York County, VA PSAP, and Pam Petrow, now CEO & President of Vector Security, asked if we could automate the process, and I said it was possible. After a brief two-year development period we launched the first pilot,” Bill recalled. Bill’s hometown, Richmond, is now an ASAP operator.

ASAP was first piloted July 2006 in York County, VA and August 2006 in Richmond, VA with Vector Security.  Soon thereafter, James City County, VA became the first of many SunGard Public Sector customers to go live with ASAP. Most recently, Guilford County, NC began using ASAP with its SunGard Public Sector CAD system, as did Boca Raton, FL. Both agencies are anticipating a massive reduction in the number of calls its 9-1-1 operators receive; some estimates from Guilford County suggest the telecommunicators will handle 20,000 fewer calls per year! Across the country, ASAP is operational in more than 13 PSAPs and SunGard Public Sector has helped support the cause; nearly half of these PSAPs – like Boca Raton and Guilford County – are SunGard Public Sector customers using ONESolution CAD. ASAP is thriving in major cities like Houston, TX, Richmond, VA, and Washington, D.C. It’s not just PSAPs who are on board; 8 of the 10 largest alarm companies – including the largest, ADT – are participating in the rollout, with more to join. There’s no doubt that ASAP is the way of the future for PSAPs and alarm companies.

ASAP has become noticeably better since being implemented across the country. Call processing time from alarm company calls typically takes two to three minutes. With the implementation of ASAP, that time is reduced to a few seconds, which means departments can respond to alarms faster and more efficiently, with the certainty that they’re also more accurate.
Subsequently, citizens have seen tremendous benefits from decreased response times, less mistakes and fewer miscommunications.vector 3-10-13-430-resize

They are not the only beneficiaries; 9-1-1 telecommunicators are finding the reduction in call volume allows them to focus on the calls received from their citizens and getting help to the point of need for these potentially more serious or life-threatening calls faster. There have been financial benefits too; in Houston they’ve seen more than $400,000 in savings thanks to a reduced call volume after implementing ASAP.

“One of the main reasons for ASAP’s early success has been our tremendous partnership with SunGard Public Sector,” Hobgood noted. “Not only has integration with SunGard Public Sector’s ONESolution CAD been involved in nearly half of ASAP implementations to-date, they’ve also been evangelists of the system, and helped their own customers realize the benefits of reduced call volume for PSAPs. Thanks to their advocacy, PSAPs across the country are increasingly looking into implementing ASAP in the near future.”

ASAP has been tremendously helpful in reducing telephone calls from alarm companies to 9-1-1 centers, eliminating miscommunications between alarm operators and 9-1-1 dispatchers, and reducing 9-1-1 center processing times to generate enhanced responses from police, fire, and medical responders. SunGard Public Sector is pleased to help agencies like Guilford County, NC integrate ASAP into their existing SunGard CAD system to realize these benefits. For more information on SunGard Public Sector’s ONESolution CAD offering, please click here.

Click to download the complete case study.

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Thursday, October 22, 2015

Lake Mary, Fla. – October 22, 2015 – SunGard Public Sector, a leading provider of software solutions and services to public safety and local government agencies, today announced its schedule of events and presentations during the International Association of Chiefs of Police (IACP) 2015 Conference, taking place at McCormick Place West in Chicago, October 24-27.

At booth #3625 SunGard Public Sector will present its full suite of public safety and justice tools, including:

  • Record Management Suite (RMS)
  • Computer Aided Dispatch (CAD)
  • Freedom®
  • Jail Management System (JMS)
  • Mobile Computing
  • And many others

The highlight of SunGard’s presence at the conference will be a panel discussion from 3:30-5:00 on Tuesday, October 27. The panel, titled “Better Together: How Multi-Jurisdictional Agencies Stay Connected,” will be hosted by SunGard Public Sector Vice President and General Manager of Public Safety & Justice, Kevin Lafeber. It will include a robust discussion on multi-agency use of shared technologies, cooperation between different jurisdictions, and interoperability. The panel will be in Q&A format and will feature Michael Gregory, Assistant Chief of Police, Fort Lauderdale Police Department, Chief Rountree, Winston-Salem Police Department and Chief John Cox, Purdue University Police Department.

SunGard Public Sector will have a significant public data presence at the conference, also demoing its new data solution for public safety officials called Public Connect, in IACP’s “Agency of the Future” demo area. Officials from SunGard Public Sector will also be present in the main showroom area to discuss Public Connect and other open data tools as part of its now year-old strategic partnership with Socrata.

“IACP is one of the best opportunities we have every year to connect with our core customer community: the public safety officials who keep our streets and communities safe,” said Kevin Lafeber, Vice President and General Manager at SunGard Public Sector. “This is an important event that lets us hear from them about their needs, and also present the very latest solutions for their agencies that we’ve worked hard to develop over the year.”

For more information on registering for IACP, click here.

About SunGard Public Sector

SunGard Public Sector serves a wide range of customers—city and county governments, public safety and justice agencies, non-profit organizations, and state and federal government agencies. SunGard Public Sector products include public administration and public safety and justice software applications, as well as cloud-based services. These solutions help our customers and the citizens they serve to envision the future happening today. Visit SunGard Public Sector at www.sungardps.com.

About SunGard

SunGard is one of the world’s leading financial software companies, with annual revenue of $2.8 billion. We provide solutions for financial services, the public sector and education. Our software is delivered via Software as a Service (“SaaS”), in the cloud and on premises, surrounded by an extensive suite of service offerings. Through the depth and breadth of our solution portfolio, global capabilities and domain expertise, we are uniquely capable of supporting virtually every type of financial organization, including the largest and most complex institutions in the world. SunGard’s approximately 13,000 employees proudly serve over 15,000 customers in more than 100 countries, bringing fresh ideas and inventive solutions to help our customers adapt and thrive. For more information, please visit www.sungard.com.

Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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Tuesday, September 15, 2015

Lake Mary, Fla. & Cumming, Ga. – September 15, 2015 – SunGard Public Sector, a leading provider of software solutions and services to public safety and local government agencies, has signed the Forsyth County Sheriff’s Office as the latest customer for its dedicated ONESolution software for public safety agencies. In an effort to streamline the agency’s operations, the sheriff’s office has licensed the full suite of ONESolution public safety applications including:

  • Computer Aided Dispatch (CAD)
  • Records Management System (RMS)
  • Jail Management System (JMS)
  • Mobile Computing (MCT)
  • Mobile Field Reporting (MFR)
  • Internet applications, to unify the county’s public safety communications and increase operational efficiencies

“We set out to streamline our public safety communications and centralize operations, and we can now do so with ONESolution,” said Forsyth County Sheriff Duane K. Piper. “We’re looking forward to reaping the benefits of improved workflow and incident response, which will help improve public safety across the county.”

ONESolution will help Forsyth County Sheriff’s Office by providing a set of seamless, interoperable modules that address crucial aspects of public safety. Among the many anticipated benefits are the increased ease with which dispatchers at 911 call centers will be able to share the latest updates with officers in the field, allowing officers to be able to leverage data from previous incidents on suspects. Additionally, dispatch will have access to detailed crime patterns, while officers in remote or low-bandwidth environments will be able to utilize web applications and remain in constant communication with each other.

“Forsyth County’s Sheriff’s Office joins a growing list of agencies who’ve migrated to ONESolution, recently” said Kevin Lafeber, Vice President and General Manager, Public Safety at SunGard Public Sector. “The ability for officers to pull up records on suspects in real time, the ability to centralize dispatch from an easy-to-user computer interface, and the fact that these applications can all communicate and interface with one another, make for an attractive product suite that’s picking up notice among key growing areas like Forsyth County.”

About SunGard Public Sector

SunGard Public Sector serves a wide range of customers—city and county governments, public safety and justice agencies, non-profit organizations, and state and federal government agencies. SunGard Public Sector products include public administration and public safety and justice software applications, as well as cloud-based services. These solutions help our customers and the citizens they serve to envision the future happening today. Visit SunGard Public Sector at www.sungardps.com.

About SunGard

SunGard is one of the world’s leading financial software companies, with annual revenue of $2.8 billion. We provide solutions for financial services, the public sector and education. Our software is delivered via Software as a Service (“SaaS”), in the cloud and on premises, surrounded by an extensive suite of service offerings. Through the depth and breadth of our solution portfolio, global capabilities and domain expertise, we are uniquely capable of supporting virtually every type of financial organization, including the largest and most complex institutions in the world. SunGard’s approximately 13,000 employees proudly serve over 15,000 customers in more than 100 countries, bringing fresh ideas and inventive solutions to help our customers adapt and thrive. For more information, please visit www.sungard.com.

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Case Studies

North Port (FL) Successfully Migrates from QRep to SunGard Public Sector Analytics
Wednesday, September 21, 2016

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Thursday, August 18, 2016

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