RMS Archives | SunGard Public Sector
Thursday, August 18, 2016

Just like in any job, training is incredibly important for junior police officers to ensure they are fully-equipped and ready to serve their constituents as they have sworn to do. That said, the traditional paper-based system for training officers is becoming archaic in our digital age. Evaluations are still hand-written each day and placed in a binder, often three to four inches thick. It’s an incredibly tedious process, one that requires trainers to spend an average of an hour of overtime each day, either before or after their regular shift, to log field notes from their day with trainees. No doubt certain details get left out, as it’s hard to remember after a long day in the field. And trainees have no easy way to see where they stand in their evaluations. That’s why SunGard Public Sector is now offering a new, digital solution – SunGard Field Training Online (FTO).

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With FTO, sheets of paper have been replaced by iPads allowing field training officers to add detailed notes in real-time, rather than having to wait until the end of the day to write down their observations from the field. At the same time, officers back at the station can log in from a desktop and view the notes as they are inputted from the field – an incredible timesaver providing a marked improvement over standard, paper-based systems. Because it serves as a repository for daily reports, FTO provides tremendous insight and shows trends that weren’t available with traditional, paper-based systems. With FTO, training administrators can easily see trainee scores and progress over time, all displayed within the program, giving a more accurate, up-to-date view of current trainees’ progress against any number of the core competencies.

FTO is a highly-flexible product allowing an agency to create training programs not only for law enforcement officers – using the San Jose model – but for other, similar uses of the model, such as training communications personnel (dispatchers) or corrections officers. The best part is that FTO works directly with a department’s existing Computer Aided Dispatch (CAD) and Records Management System (RMS), saving time and money while providing true interoperability.

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La Porte, TX Police Department, whose 75 officers serve more than 34,000 constituents, is one of the first customers to use FTO. Lieutenant Matt Daeumer, a veteran of the La Porte PD, is no stranger to the amount of time and effort it takes to log paperwork that supports field training exercises. “FTO is head and shoulders above the old, paper-based system,” says Lt. Daeumer. “The officers absolutely love it.” With FTO, training officers need not spend a full hour at the beginning or end of a shift to write in evaluations. “That’s a lot of time my staff has back for every trainee,” Daeumer adds.

An online-based system means program administrators can make changes on the fly; if an officer is sick, a trainee can be quickly and easily re-assigned to a new trainer with the click of a button. Additionally, FTO allows for administrator levels providing the ability to assign editing rights and viewing rights and adjusting to give different levels of information to officers in different roles.

“Trainees have a better idea where they’re at and what they need to do to get to where they need to be in a training,” Daeumer says, in reference to FTO’s capabilities of allowing each user to log in and see data, which can be customized on their individual role. Lastly, administrators can see what reports are approved, waiting on approval, or rejected – a much easier process to manage than rifling through paper reports.

Click to download the complete case study, or check out the video below.

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Thursday, October 22, 2015

Lake Mary, Fla. – October 22, 2015 – SunGard Public Sector, a leading provider of software solutions and services to public safety and local government agencies, today announced its schedule of events and presentations during the International Association of Chiefs of Police (IACP) 2015 Conference, taking place at McCormick Place West in Chicago, October 24-27.

At booth #3625 SunGard Public Sector will present its full suite of public safety and justice tools, including:

  • Record Management Suite (RMS)
  • Computer Aided Dispatch (CAD)
  • Freedom®
  • Jail Management System (JMS)
  • Mobile Computing
  • And many others

The highlight of SunGard’s presence at the conference will be a panel discussion from 3:30-5:00 on Tuesday, October 27. The panel, titled “Better Together: How Multi-Jurisdictional Agencies Stay Connected,” will be hosted by SunGard Public Sector Vice President and General Manager of Public Safety & Justice, Kevin Lafeber. It will include a robust discussion on multi-agency use of shared technologies, cooperation between different jurisdictions, and interoperability. The panel will be in Q&A format and will feature Michael Gregory, Assistant Chief of Police, Fort Lauderdale Police Department, Chief Rountree, Winston-Salem Police Department and Chief John Cox, Purdue University Police Department.

SunGard Public Sector will have a significant public data presence at the conference, also demoing its new data solution for public safety officials called Public Connect, in IACP’s “Agency of the Future” demo area. Officials from SunGard Public Sector will also be present in the main showroom area to discuss Public Connect and other open data tools as part of its now year-old strategic partnership with Socrata.

“IACP is one of the best opportunities we have every year to connect with our core customer community: the public safety officials who keep our streets and communities safe,” said Kevin Lafeber, Vice President and General Manager at SunGard Public Sector. “This is an important event that lets us hear from them about their needs, and also present the very latest solutions for their agencies that we’ve worked hard to develop over the year.”

For more information on registering for IACP, click here.

About SunGard Public Sector

SunGard Public Sector serves a wide range of customers—city and county governments, public safety and justice agencies, non-profit organizations, and state and federal government agencies. SunGard Public Sector products include public administration and public safety and justice software applications, as well as cloud-based services. These solutions help our customers and the citizens they serve to envision the future happening today. Visit SunGard Public Sector at www.sungardps.com.

About SunGard

SunGard is one of the world’s leading financial software companies, with annual revenue of $2.8 billion. We provide solutions for financial services, the public sector and education. Our software is delivered via Software as a Service (“SaaS”), in the cloud and on premises, surrounded by an extensive suite of service offerings. Through the depth and breadth of our solution portfolio, global capabilities and domain expertise, we are uniquely capable of supporting virtually every type of financial organization, including the largest and most complex institutions in the world. SunGard’s approximately 13,000 employees proudly serve over 15,000 customers in more than 100 countries, bringing fresh ideas and inventive solutions to help our customers adapt and thrive. For more information, please visit www.sungard.com.

Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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Tuesday, September 15, 2015

Lake Mary, Fla. & Cumming, Ga. – September 15, 2015 – SunGard Public Sector, a leading provider of software solutions and services to public safety and local government agencies, has signed the Forsyth County Sheriff’s Office as the latest customer for its dedicated ONESolution software for public safety agencies. In an effort to streamline the agency’s operations, the sheriff’s office has licensed the full suite of ONESolution public safety applications including:

  • Computer Aided Dispatch (CAD)
  • Records Management System (RMS)
  • Jail Management System (JMS)
  • Mobile Computing (MCT)
  • Mobile Field Reporting (MFR)
  • Internet applications, to unify the county’s public safety communications and increase operational efficiencies

“We set out to streamline our public safety communications and centralize operations, and we can now do so with ONESolution,” said Forsyth County Sheriff Duane K. Piper. “We’re looking forward to reaping the benefits of improved workflow and incident response, which will help improve public safety across the county.”

ONESolution will help Forsyth County Sheriff’s Office by providing a set of seamless, interoperable modules that address crucial aspects of public safety. Among the many anticipated benefits are the increased ease with which dispatchers at 911 call centers will be able to share the latest updates with officers in the field, allowing officers to be able to leverage data from previous incidents on suspects. Additionally, dispatch will have access to detailed crime patterns, while officers in remote or low-bandwidth environments will be able to utilize web applications and remain in constant communication with each other.

“Forsyth County’s Sheriff’s Office joins a growing list of agencies who’ve migrated to ONESolution, recently” said Kevin Lafeber, Vice President and General Manager, Public Safety at SunGard Public Sector. “The ability for officers to pull up records on suspects in real time, the ability to centralize dispatch from an easy-to-user computer interface, and the fact that these applications can all communicate and interface with one another, make for an attractive product suite that’s picking up notice among key growing areas like Forsyth County.”

About SunGard Public Sector

SunGard Public Sector serves a wide range of customers—city and county governments, public safety and justice agencies, non-profit organizations, and state and federal government agencies. SunGard Public Sector products include public administration and public safety and justice software applications, as well as cloud-based services. These solutions help our customers and the citizens they serve to envision the future happening today. Visit SunGard Public Sector at www.sungardps.com.

About SunGard

SunGard is one of the world’s leading financial software companies, with annual revenue of $2.8 billion. We provide solutions for financial services, the public sector and education. Our software is delivered via Software as a Service (“SaaS”), in the cloud and on premises, surrounded by an extensive suite of service offerings. Through the depth and breadth of our solution portfolio, global capabilities and domain expertise, we are uniquely capable of supporting virtually every type of financial organization, including the largest and most complex institutions in the world. SunGard’s approximately 13,000 employees proudly serve over 15,000 customers in more than 100 countries, bringing fresh ideas and inventive solutions to help our customers adapt and thrive. For more information, please visit www.sungard.com.

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Thursday, February 19, 2015

It could have been anyone, Reams said. And the numerous tips from people pointing to men who looked very sim­ilar to the man in the surveillance footage was proof.” High Point Enterprise, December 27, 2014

In 2014, High Point, NC Detective Travis Reams was handed one of the most challenging cases of his career when he was asked to identify a criminal who had robbed a number of banks in the area. Interviews with witnesses led to several dead ends, and the largely generic descriptions of the perpetrator made identifying him difficult.

As the weeks went on, robberies continued, but Detective Reams was no closer to finding the individual who was responsible. To help with the investigation, Detective Reams brought in Crimestoppers Coordinator Amy Southards, whose job was to research these cases and compare them to other incidents on file.  She turned to SunGard Public Sector’s Police-to-Police (P2P) database to help with the job.

“Cases like this tend to get worse over time,” Southards said.  “So we tapped into P2P to try to find him before he caused harm to others.”

At first, Southards had very little to work with – she only knew that the perpetrator was a white male, was age roughly 30-45, and normally had a bandage covering the left side of his neck. But Southards had a reputation for finding criminals with little-to-no evidence. The P2P database links the records of all SunGard Public Sector’s clients into a single, searchable entity that customers can use to identify suspects across jurisdictions. It leverages information from SunGard’s Records Management System to easily link distinct features about individuals, cases and trends.

Southards mentioned that “the first thing you assume with someone like this is that this is not the first crime they have committed, and that they probably have a record.”

After searching through the database with the suspect’s (very limited) information, Southards was able to identify an individual who had all the right physical characteristics, lived near the area where the crimes were taking place, and had a history of offenses in the past. Comparing pictures of this individual in the P2P database with surveillance footage of the robbed banks, Southards felt confident that this was the perp.

“I am not a sworn officer of the law, and I can only go to the detective with a suspect’s name when I am fairly confident that I have the right person,” Southards said.

On this information, Detective Reams obtained a warrant for the individual’s arrest, and the bank robber, Brian Dennis Kuhles of Liverpool, NY, was finally brought to justice.

Southards said that the key to this case was that other agencies in the High Point area had made good use of their SunGard P2P database. Thanks to other officers who had filled in extensive details in pervious case files related to Kuhles, Southards had a lot of information to leverage.

“The main takeaway is that agencies benefit when they make good use of the systems they have available to them, like P2P,” Southards said.

Thanks to good detective work and the P2P database’s capabilities, this serial bank robber is now behind bars. To learn more about SunGard Public Sector’s offering for public safety and justice agencies, please click here.

 

 

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