SunGard Archives | SunGard Public Sector
Thursday, April 20, 2017

Public Sector Software Company Rebrands

Orlando, FL – SunGard Public Sector, a leading provider of public sector software solutions, today announced its new corporate name and brand, Superion, LLC (“Superion”), focused on “Powering the Public Experience”. Today’s announcement is emblematic of the ongoing investment and transformation following acquisition by Vista Equity Partners on Feb. 1, 2017.

Superion reflects the company’s commitment to customer service and thought leadership. The new name and brand exemplifies the company’s rich heritage, market presence, and mission to help our customers become modern-day heroes in their communities.

“Superion means providing exceptional customer service, empowering our employees and customers, and leading with honesty, integrity, humility, and passion”, said Kevin Lafeber, President and Chief Commercial Officer. “These qualities will be front and center of everything we do as a company. Our objective is to continually advance the public experience through our software.”



About Superion
Superion is a leading software and information technology solutions provider that meets the specialized requirements of city and county governments, public safety and justice agencies, federal government and nonprofit agencies. Drawing upon many years of experience, the knowledge and expertise of Superion employees help communities that rely on our software every day serve over 175 million people. Superion is Powering the Public Experience. For more information, please visit


About Vista Equity Partners 
Vista Equity Partners, a U.S.-based investment firm with offices in Austin, San Francisco, Chicago, and Oakland with more than $28 billion in cumulative capital commitments, currently invests in software, data and technology-based organizations led by world-class management teams with long-term perspective. Vista is a value-added investor, contributing professional expertise and multi-level support towards companies realizing their full potential. For more information, please visit


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Thursday, January 5, 2017

Douglas County in Kansas is saving between $5 and $6 each time it pays a bill, thanks to a new financial software system from SunGard Public Sector. As the Lawrence Journal-World reports, Douglas County is utilizing electronic transfers rather than paper checks.

According to the Lawrence Journal-World, other advantages of the software from SunGard Public Sector include:

• Universal use of purchase orders for departments and accounts receivable, allowing a more complete and up-to-date picture of county finances.

• Storage in the system of all county spending approvals and authorizations.

• Consolidation of payroll and human resources on the county’s financial software system.

• Improved departmental access to financial and human resource/payroll information.

• Reduced paperwork through the electronic storage of all financial, human resource and payroll documents.

Check out the full story here.

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Tuesday, July 5, 2016

It is a popular saying that most crimes are solved within the first 48 hours or they are not solved at all. It can be significantly more difficult for sworn officers of the law to bring together all the necessary pieces of information to solve a crime. Newport Beach Deputy Police Chief Dennis Birch believed he could put that paradigm to the test when armed with SunGard Public Sector’s Crime Analysis Plus (CA+), a tool that extends the shelf life of information collected by police to glean new insights about what is going on in a given community.

“Recently, we received a call about a prowler from one of our residents. After dispatching officers to investigate, he found no suspect but did collect information from the caller about the suspicious individual who had a flashlight and seemed interested in a Jaguar that was parked in the driveway,” Deputy Chief Birch recalled.

“Fast forward a few hours, an officer on patrol stopped an individual who was riding a bike that matched the description of a missing bike from a burglary in the same area as the prowling call. We booked and searched him, and discovered a set of Jaguar keys. Well, thanks to the keyword search in SunGard CA+, we were able to tie those keys to the Jaguar in the driveway from the prowling incident. We prevented car theft and found this suspect, thanks to CA+, and its integration with our records management system.”

This is just one story of how CA+’s search and mapping functions can be used to identify trends in crime, and help law enforcement officers solve crimes sometime after they occur.


Since March 2014, Newport Beach has been a user of CA+, which aggregates information collected about recorded crimes with an advanced mapping function that visually displays what types of crimes are occurring, where crimes are happening, when, and by whom. The system is fully integrated with CAD, RMS, and other elements of the SunGard Public Sector ONESolution suite, adding a critical function to an agency’s one-stop public safety and justice dashboard.  The system pulls in information from ONESolution modules to let officers literally see on a map where arrests took places, in the context of where officers are patrolling. The platform leverages advanced GPS, meaning that users can configure maps to display accurate information about the topics they most need to learn about.

Chief Birch’s crime suppression team uses the keyword search function, which allows them to type in a single word (or words), to identify results of relevant crimes that have occurred in the community. “We often get complaints about surfers’ cars being broken into near the beach, so ‘surf’ has become one of the most popular search terms,” Chief Birch said. “With CA+, we have learned a lot more about where property theft is occurring, and where it is most likely to occur, and we’ve been able to modify our patrol patterns accordingly.”

The insights gleaned from CA+ are predictive, because an analysis of recent crime trends can help the department identify where incidents might happen next. For example, Chief Birch’s crime suppression unit was able to see that a higher volume of calls about house burglaries were happening around dinner time, meaning they might continue to happen at that same time and the agency should respond accordingly by deploying officers at that time. “The team uses the tool every day and pushes new information to patrol officers, who change patrol patterns to match recent crime trends,” Chief Birch adds.

Because CA+ records crimes and also police activity, it has helped the Newport Beach Police Department remain accountable to the community.  “We have had some trouble with complaints from patrons at some of the bars near the beach,” Chief Birch said. “With CA+, we are able to report exactly what those complaints were, and what we did in response.” The heat maps created within CA+ help us visualize this data, which assists Newport Beach Police Department in internal resource management, and reporting to city council and the general public at large.

“Ultimately, we really like the CA+ tool, but it is more than that, it is the entire SunGard Public Sector system,” said Chief Birch. Chief Birch finds CA+ as the natural extension of his ONESolution suite. He is now able to take the information from CAD (where his officers are being deployed), and RMS (who is being arrested), and visualize it in a way that he can easily digest and use the information to make actionable decisions. “The folks at SunGard Public Sector have been very helpful as we’ve continued to customize and refine the platform to really make it work for us.”

Click to download the complete case study.

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Friday, April 29, 2016

SUGA 2016

More than 700 attendees gathered last week in sunny Las Vegas for SUGA 2016! CEO Mike Borman kicked off SunGard Public Sector Users’ Group Association’s (SUGA) annual education event, sharing a bit about the company’s continued investments in resources, products, and overall growth strategies. Borman stated, “Our customers are part of a thriving enterprise that is delivering new technologies and innovation to the industry.”

Highlights from the networking and training opportunities that dominated the event-filled week included:

  • Numerous sessions spotlighting the “Year of Analytics” outlined how organizations can unlock the deep data in their software to make it usable for employees and citizens. SunGard Public Sector helps customers automate decision-making by streamlining the creation of their budget books and CAFRs, and allows their citizens to make informed decisions using transparent data
  • Packed roadmap and enhancement sessions focusing on all the product lines – ONESolution, TRAKiT, NaviLine, and PLUS.
  • An eye-opening keynote by CNN hero Doc Hendley, who shared the mission to provide clean water to the nearly 663 million people who lack access, and to another 2.4 billion people who have inadequate sanitation.
  • Celebration of the 2016 SUGA Envision Award winners – Lilin Lo of the City of Naperville (IL) and Cindy Cevallos of Boca Raton Police Services (FL). For more information, check out our recent blog post about the Envision Awards.
  • Recognition of 109 customers celebrating 20, 25, and 30 year anniversaries as loyal SunGard Public Sector users.
  • Expert guidance from Kristy Dalton (aka GovGirl) on how to maximize the use of Connect Community, SunGard Public Sector’s private social customer network. Connect Community allows customers to converse with fellow customers and SunGard Public Sector staff members. Users can also review software release notes directly from developers and product experts, gain access to a detailed knowledge base, product documentation, and more.

As always, SUGA delivered opportunities for productive and meaningful interaction between customers and SunGard Public Sector staff, resulting in great conversations about the future of our products.

Interested in attending next year? The SUGA 2017 International Training Event takes place at the Gaylord Opryland Resort & Convention Center in Nashville, June 19-23, 2017.

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Friday, April 22, 2016

Envision Awards

 By Kevin Lafeber, Vice President and General Manager, Public Safety & Justice

Today marks the end of our annual SunGard Public Sector Users’ Group Association International Conference in Las Vegas. We’d like to thank the more than 700 attendees who joined us for International SUGA 2016 in Las Vegas; your participation helps to make this event a success every year.

As in previous years, we used SUGA 2016 to announce the winners of the Envision Awards, which commemorate the most unique, creative, and innovative deployments of SunGard Public Sector technology by our customers. We’d also like to thank all of the 2016 SUGA Envision Award competitors for submitting their projects and/or initiatives for consideration.

This year, we are happy to congratulate the 2016 SUGA Envision Award winners, Lilin Lo of the City of Naperville (IL) and Cindy Cevallos of Boca Raton Police Services (FL)!

Lilin Lo and the City of Naperville won the Software Impact Award for its Naperville Smart Grid Initiative (NSGI), an investment in the City-owned utility that will modernize the electric grid using the latest digital technology to increase reliability, reduce operating costs, improve efficiency and reduce waste. In order to meet the requirements of the NSGI several new systems and business processes were put into place, allowing the city to automate smart meter billing, simplify information processing and simplify data between software with SunGard Public Sector and third parties. The City of Naperville estimates it will save more than $375,000 thanks to the Naperville Smart Grid Initiative.

Cindy Cevallos and Boca Raton, FL won the Innovative Community Award for being the first in the state to implement Automated Secure Alarm Protocol (ASAP). Alarms are Boca Raton’s second most common call for service behind medical calls and last year, they received more than 7,500 calls for service from alarm companies. This year, Boca Raton implemented ASAP, which serves as an automated connection between alarm monitoring companies and 9-1-1 dispatch centers. ASAP has reduced the load on call centers by eliminating the need for dispatch center staff to take calls from alarm companies. In fact, since March 1, there’s been a 33 percent reduction in calls being taken by dispatch staff, since those calls have instead been routed through ASAP. As a result, alarm users are seeing decreased processing and response time with a greater likelihood for law enforcement apprehensions and fires more quickly extinguished.

We look forward to seeing what exciting and innovative ideas next year brings! Congrats again to all our other customers on their submissions this year.

Stay tuned for more updates from SUGA in another post next week!

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Recent Post

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Case Studies

North Port (FL) Successfully Migrates from QRep to SunGard Public Sector Analytics
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Monday, March 28, 2016

ASAP Reduces Call Volume and Decreases 9-1-1 Response Times, Saving Lives
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