technology Archives | SunGard Public Sector
Thursday, January 5, 2017

Douglas County in Kansas is saving between $5 and $6 each time it pays a bill, thanks to a new financial software system from SunGard Public Sector. As the Lawrence Journal-World reports, Douglas County is utilizing electronic transfers rather than paper checks.

According to the Lawrence Journal-World, other advantages of the software from SunGard Public Sector include:

• Universal use of purchase orders for departments and accounts receivable, allowing a more complete and up-to-date picture of county finances.

• Storage in the system of all county spending approvals and authorizations.

• Consolidation of payroll and human resources on the county’s financial software system.

• Improved departmental access to financial and human resource/payroll information.

• Reduced paperwork through the electronic storage of all financial, human resource and payroll documents.

Check out the full story here.

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Tuesday, December 13, 2016

It is well understood that solving a crime is often a lengthy process, requiring much patience as information is pieced together from various sources. Greater insight is now available through advanced technology to help analysts solve crimes quicker. These new tools pick up on trends that may have previously gone unnoticed.


Newport Beach Police Department, a SunGard Public Sector customer since 2014, uses the company’s Crime Analysis Plus (CA+) application with their Computer Aided Dispatch (CAD), Records Management System (RMS), and other modules in the SunGard Public Sector ONESolution suite to solve crimes faster. CA+ aggregates and visually displays crime-related information so officers can see where crimes are being committed, and get a better idea of who might be committing them.  The Newport Beach crime suppression team takes information from CAD (where officers are deployed), and RMS (criminal arrest records), and visualizes the information in a way that can be easily digested and used to make actionable decisions.

In addition to displaying crime trends, CA+ also has built-in keyword functionality, allowing officers to search on specific words or phrases. In Newport Beach, officers often make notes about crimes where surfers’ cars are being broken into, so the word ‘surf’ might return information about related crimes in the area. Officers can then see trends and patterns, and adjust their patrols accordingly.

CA+ also provides a level of predictability. Newport Beach Deputy Police Chief Dennis Birch and his crime suppression team recently noticed a higher volume of house calls related to burglaries around dinner time. While looking at data in CA+, Chief Birch was able to proactively deploy officers to be visible during dinner hours, resulting in a reduction of that type of crime.

“Ultimately, we really like the CA+ tool, but it is more than that, it is the entire SunGard Public Sector system,” said Chief Birch. “The folks at SunGard Public Sector have been very helpful as we’ve continued to customize and refine the platform to really make it work for us.”

For more information on SunGard Public Sector’s CA+, please click here.



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Thursday, August 18, 2016

ONESolution Computer Aided Dispatch (CAD) from SunGard Public Sector connects emergency responders and dispatch personnel to life-saving information. However, before it’s deployed in the field, the software must be load tested to ensure it holds up to real-world demands and real-world users. The process helps to establish baseline metrics, such as checking for load, volume, and scalability, while identifying bottlenecks and applying fixes for improvement. Load testing is commonly used, but particularly crucial, in producing simulations that mirror real life incidents – often high pressure situations, when lives are at stake.

SunGard Public Sector recently enlisted the help of Microsoft to load test the capacity of its ONESolution CAD at large-scale implementations for Tier 1 agencies across the country. Over the course of two weeks of load testing at a Microsoft lab, the SunGard Public Sector team was pleased to see that ONESolution CAD successfully processed 1,000 calls per hour, with all the measured transactions executing subsecond. This load test included 200 CAD workstations and simulated over 5,000 mobiles. Additionally, most of the transactions like E911, arrive, at hospital, reset watchdog timer, and clearing durations were all processed in under ½ a second.

In short, ONESolution CAD met or exceeded the Performance Acceptance Criteria (PAC) as defined by the test plan, proving the software, already widely used in agencies across the United States, is more than capable of handling the demands of major cities and counties.

With 30 years’ experience providing software solutions to PSAPs, SunGard Public Sector understands that the most important aspect of a CAD system is its reliability and performance. The standards set at the Microsoft lab continues in the SunGard environment with the testing of each new release of ONESolution CAD, using the same scenarios and measurements that exceed the demands of large agencies.

We know that software reliability is paramount to our public safety customers and it is also of utmost importance to SunGard Public Sector.

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Tuesday, August 2, 2016

The results of the 14th Annual Digital Counties Survey are in, and we’re thrilled to report that more than 15 SunGard Public Sector customers are represented out of the 55 counties recognized by the Center for Digital Government in this year’s survey! These counties were selected for their ability to “understand technology’s value, empower their tech leaders, and implement new ideas to make life better for those who live and work there.” According to the survey, “[The] counties that are most effective at delivering technology-based solutions are also ones that are ready to cooperate with others, both internally and with the public, and are also flexible and thoughtful enough to recognize the value in taking measured risk in search of better outcomes.”

Image courtesy of Government Technology

Image courtesy of Government Technology

A list of project areas where organizations expect to spend the most time and energy in 2016 include: cybersecurity, open government, citizen engagement, business intelligence and analytics, and business process automation, among others. Much of these project areas are addressed by SunGard Public Sector solutions, such as NaviLine, PLUS, ONESolution and TRAKiT, used by the more than 15 customers who made the list of the top 55 counties.

For a recent example of open government and citizen engagement, check out our case study about John’s Creek’s new police open data tool, powered by SunGard Public Sector’s new Public Connect solution.

Congratulations to all the winners, and our customers! For more information on the 14th Annual Digital Counties Survey, click here.

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Recent Post

SunGard Public Sector is Now Superion
Thursday, April 20, 2017

SunGard Public Sector software helps Douglas County (KS) save $5 on each bill paid
Thursday, January 5, 2017

Solving Crimes Faster with Crime Analysis Plus
Tuesday, December 13, 2016

FIS to Sell SunGard Public Sector and Education Businesses to Vista Equity Partners
Wednesday, December 7, 2016

Harris County, TX Chooses ONESolution Public Safety Software from SunGard Public Sector
Monday, December 5, 2016

Press Releases

SunGard Public Sector is Now Superion
Thursday, April 20, 2017

FIS to Sell SunGard Public Sector and Education Businesses to Vista Equity Partners
Wednesday, December 7, 2016

How One Department is Improving Public Safety with ‘Open Data’
Monday, July 18, 2016

SunGard Public Sector to Focus on Interoperability, Open Data at IACP 2015 Conference
Thursday, October 22, 2015

Forsyth County, GA Sheriff’s Office to Leverage SunGard Public Sector’s ONESolution Software for Public Safety
Tuesday, September 15, 2015

Case Studies

North Port (FL) Successfully Migrates from QRep to SunGard Public Sector Analytics
Wednesday, September 21, 2016

La Porte (TX) PD Saves Time, Money with the Field Training Online Tool from SunGard Public Sector
Thursday, August 18, 2016

Newport Beach Visualizes Crime Trends with SunGard Crime Analysis Plus
Tuesday, July 5, 2016

Johns Creek Pilots New Police Open Data Tool
Monday, March 28, 2016

ASAP Reduces Call Volume and Decreases 9-1-1 Response Times, Saving Lives
Monday, March 14, 2016

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